Staffing & Scheduling While Ramping Up the Business

It’s summer and that means time for vacation. Even though we have a permanent staff schedule, each week the schedule feels like a bowl of spaghetti with shift swaps happening left and right.

With our bookstore bistro we have further complexities … some booksellers also can work the cafe, but not all cafe staff can work the retail floor.

The aprons go on when we enter the store and we're always ready to help out on the sales floor when necessary.

It would be lovely if coverage for all vacations, illnesses and surgeries, family visits, and special occasions could all magically work out. Unlike the 9-to-5 world, part-time staff will love working in the bookstore yet will always have something else as their number one priority. Opportunities for trips surface. Retirees can require a lot of time off to visit (or host) family and friends. College students sometimes can’t get the schedule they want at school and aren’t available when you need them most. Parents with children can have a slew of events they cannot miss. Then, cold and flu season hits.

The reality of owning a business is that in the end, it’s up to you to make sure all hours and tasks are covered. And some days, that’s easier said than done.

As we often work later than intended, cover shifts when we’d rather get back to business development, and spend more time arranging schedules, simply covering all of the open hours can be a challenge. And this can be a major factor for some who are thinking about the possibilities of owning a bookstore. If dropping everything for the business isn’t something you can do often, something will suffer as a result. In the end, we can understand why it’s so challenging to get to everything on our “To Do” list.

Ramping up a business to reach a level of revenue and net profit that allows you to build a core staff and even add some management-level positions. What a worthy goal that allows you to reclaim some of your time and be able to focus on the things that matter most to the sustainability of your business while the daily tasks get done.

Until then, long days where you are pulled in a variety of directions will be the norm. It’s exhausting. Yet unless you have unlimited funds to subsidize your start-up until you reach sustainability, most booksellers are moving fast and furiously, on their feet, constantly learning and juggling.

The glorious benchmark is to have even a handful of staff members who can take on important tasks so when it’s your time to take vacation, they’ll be the one filling in for you.

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