Sales & Spirits Up

During the American Booksellers Association’s Winter Institute in New Orleans last month, there were high spirits — even before the first cocktail party. From the moment booksellers began arriving in the city that embodies strength and resilience, everyone began comparing … Continue reading

What do you say after you say ‘hello’?

Stop me if you’ve heard this one before: “A customer walks into a bookstore … and leaves empty-handed.”

When you consider that exceptional customer service is one of the few competitive advantages that an indie bookstore can rightfully claim, it’s mind-boggling … Continue reading

Cloistered Lives in a Technological World

A critically important book was published last week, one that should shake up our mindsets and prompt us to think about how the use of technology by major corporations is shaping how we understand our place in the world. Eli … Continue reading