Ann Patchett’s Pulpit

Her talents reach far and wide, yet Ann Patchett has chosen to use her talents, media attention, and energy to speak up for the value of indie bookstores. As a special guest on Stephen Colbert’s Colbert Report on Comedy Central, … Continue reading

Sales & Spirits Up

During the American Booksellers Association’s Winter Institute in New Orleans last month, there were high spirits — even before the first cocktail party. From the moment booksellers began arriving in the city that embodies strength and resilience, everyone began comparing … Continue reading

What do you say after you say ‘hello’?

Stop me if you’ve heard this one before: “A customer walks into a bookstore … and leaves empty-handed.”

When you consider that exceptional customer service is one of the few competitive advantages that an indie bookstore can rightfully claim, it’s mind-boggling … Continue reading