How important is it to have had retail experience?

It’s useful, but not critical, unless you’re trying to secure a bank loan where a lender is wanting more assurance that you know what you’re getting in to. Over the many years that we’ve helped professionals bridge their skills into the bookstore business, we’ve seen plenty who do quite well. We often say that some of the most critical skills are the ability to multi-task, stand on your feet all day, smile and truly love working with people, think creatively and be willing to fill in the gaps of your knowledge.